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Frequently Asked Questions

  1. I have an Issue 1/Issue 2 Account!
  2. How are my deposits protected?
  3. What should I do to make sure my telephone banking is secure?
  4. How do I switch money from my previous savings account to open an Anglo Irish Bank Personal Savings account?
  5. Am I entitled to receive tax-free interest on my account?
  6. How can I change the details of the account that I use to make electronic transfers to and from my Anglo Irish Bank Personal Savings account?
  7. Does the interest rate change? How does it affect my savings?
  8. How is interest calculated and when is it credited to my account?
  9. Do I need deposit or withdrawal slips to operate this account?
  10. Are there any bonus elements to these account?
  11. How can I change any of the original details supplied on my application form?
  12. When will I receive statements/interest certificates?
  13. How can I contact you?

1. I have an Issue 1/Issue 2 Account!

If you have either an Easy Access or 7 Day Notice Account (Issue 1 or 2) then the current interest rates advertised for the Issue 3 do not affect you.

Issue 1 and Issue 2 accounts can no longer be opened but they will continue to operate as normal. We value your custom and we will keep you up-to-date with the interest rate applied to your account on our Interest Rates page.

2.How are deposits with Anglo Irish Bank in the United Kingdom protected?

Anglo Irish Bank is authorised by the Financial Regulator in Ireland and is subject to limited regulation by the Financial Services Authority in the UK. Details about the extent of our regulation by the Financial Services Authority are available from us on request.

On 1st November 2009, the Financial Services Authority introduced a new set of Rules and Guidance by which they will supervise Banks which accept Retail Deposits in the UK. The new Rules and Guidance are referred to as the Banking Conduct of Business Rules (“BCOBS”) and they place particular emphasis on the fair treatment of customers.These regulations replace the Banking Code (a voluntary code to which we were a signatory), which regulated savings accounts and was enforced by the Banking Code Standards Board (“BCSB”). With effect from 1st November 2009 our Terms and Conditions must comply with both the Payment Services Regulations and BCOBS. As a result BCSB will not have any responsibility over savings products from 1st November 2009.

We are also members of the Irish Deposit Protection Scheme. (Source: Financial Regulator www.itsyourmoney.ie)

Our customers receive protection through the Irish Deposit Protection scheme up to €100,000 per individual depositor per bank.


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3.What should I do to make sure my telephone banking is secure?

Our telephone banking service is safe and secure, but you should take steps to ensure that no one gains access to your financial information.

If you phone us you will be asked to identify yourself using random characters from your memorable password and other questions based on information we hold about you or your Account. However if we phone you we will never ask you for your security details i.e. your memorable password. NEVER reveal your password to anyone who contacts you. Instead, please call our UK customer service team on 0845 455 22 22.

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4. How do I switch money from my previous savings account to open an Anglo Irish Bank Personal Savings account?

The first thing to do is contact your current bank and give them notice (if required) that you wish to make a withdrawal. Then, simply go to our Open an Easy Access Account or Open a 7 Day Notice Account page and enter your details.

If you have any further questions contact our UK customer service team.

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5. Am I entitled to receive tax-free interest on my account?

If you are a taxpayer, tax at the lower rate is already deducted from your interest. If your application is in a sole name, and you are exempt from paying tax on your interest, you must fully complete and return an Inland Revenue Form R85. If your application is in joint names, and you are both exempt from paying tax on your interest, you must each fully complete and return an individual Inland Revenue Form R85.

If your application is in joint names, but only one party is exempt from paying tax on your interest, we can pay part of your interest net and part gross, providing the exempt party has fully completed and returned an Inland Revenue Form R85.

If you have several accounts with us, you will need to complete an Inland Revenue Form R85 for each account.

Inland Revenue Form R85 is available from the Inland Revenue website: http://www.inlandrevenue.gov.uk/menus/otherforms.htm or by phoning our UK customer service team on 0845 455 22 22.

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6. What if I would like to change my nominated bank account?

You should complete a Nominated Bank Account Form, which you can download here or call our UK customer service team on 0845 455 22 22 and we'll post it out to you.

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7. Does the interest rate change?

Easy Access and 7 Day Notice Accounts
The interest rate is variable and may change in line with market conditions. We will advise you of any rate increases within 3 working days on our website and in writing as soon as reasonably practical. If we decrease the rate we will notify you personally 2 months in advance, please refer to your Terms and Conditions for details.

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8. When is my interest paid??

Easy Access and 7 Day Notice Accounts
Your interest is paid annually on 31 March^.Your statement is sent out in April.

^ If that is not a business day, it will be paid on the next business day.

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9. Do I need deposit or withdrawal slips to operate this account?

Lodgement or withdrawal slips are not required to operate your account.

To make a Lodgement to your account, simply reference your account number on your personal cheque/draft when making Lodgements. Please use our Freepost address.

If the origin of any additional Lodgements is of a different method from that of your initial Lodgement, you will need to supply us with a recent original statement dated within the last three months from the account where these funds are held. (This applies to bankers/building society drafts or if the funds are being transferred by BACS/CHAPS/SWIFT payment). Please follow the steps under
Operating the Easy Access Account or 7 Day Notice Account

To make a withdrawal, please call a member of our UK customer service team on 0845 455 22 22. Withdrawals will be returned to you either by cheque or electronic funds transfer to the bank account from which your initial funds originated. We will confirm all transactions made on your account by post.

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10. Are there any bonus elements to these account?

No, there are no short-term bonus elements to these accounts. In fact, these accounts pay the same high rate of interest to both our new and existing customers to deliver ongoing customer value and loyalty.

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11. What if my personal details change?

You should complete a Change of Details Form, which you can download here or call our UK customer service team on 0845 455 22 22 and we'll post it out to you.

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12. When will I receive statements/interest certificates?

Annual statements are issued to our Easy Access and 7 Day Notice Account customers in April annually. Certificates of interest for tax purposes are available on request. We have been advised by HMRC that the annual statement sent, as set out in Clause 11 of the Terms and Conditions, is sufficient for you to provide HMRC with tax information. Confirmations are issued for all payments and withdrawals. Duplicate statements, confirmations or certificates of interest can be obtained free of charge by calling our UK customer service team on 0845 455 22 22.

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13. How can I contact you?

  • By telephone, you can talk to a member of our UK customer service team on
    0845 455 2222 (8am - 8pm, Monday - Friday, excluding bank holidays in England and Wales
  • By post, you can write to us at:
    Anglo Irish Bank,
    FREEPOST LON21430,
    London,
    EC2B 2QB.
    (Postage is not required).

If you have any other queries please contact our UK customer service team on
0845 455 2222 (8am - 8pm, Monday to Friday, excluding bank holidays in England and Wales)

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We'll deal promptly with any of your service or transactional enquiries.

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